Staff Agreement

Staff Agreement & Code of Conduct

1. Introduction

This Staff Agreement sets forth the standards, responsibilities, and professional expectations for employees and partners of Mediq-I. Health. All team members must adhere to the values and mission of the organization.

2. Core Company Values

All Mediq-I. Health staff are expected to uphold and exemplify the following values:

Integrity

Maintain transparency and ethics in all conduct.

Reliability

Be consistently dependable in delivering duties.

Fairness

Ensure impartiality and equality in all interactions.

Loyalty

Demonstrate dedication to the company's mission and success.

Honesty

Uphold truthful and clear communication at all times.

Care

Provide empathetic and compassionate service to all patients.

Teamwork

Foster collaboration and mutual support among staff.

Professionalism

Conduct oneself with competence, respect, and discipline.

3. Commitment to Patients

Staff agree to:

  • Protect patient confidentiality and comply with data protection regulations.
  • Always act in the best interest of the patient.
  • Refer patients for in-hospital assessment or care when medically necessary.
  • Refrain from convincing or pressuring patients to use personal/private services.
  • Ensure all medical records and data entries are accurate and complete.
  • Acknowledge that the entry of false or misleading information will result in immediate termination of the appointment without warning.

4. Business Integrity

  • Staff must safeguard the Mediq-I. Health brand and identity.
  • External business engagements or collaborations must align with company values and goals.
  • Any conflicts of interest or ethical concerns must be disclosed immediately.
  • Unauthorized use of company materials, tools, or patient lists is strictly prohibited.
  • Staff must ensure that booked appointments are honored and not cancelled without due consideration. Any cancellations must be made with at least 24 hours' notice and accompanied by a reasonable explanation.

5. Compensation & Financial Policy

Healthcare professionals engaged with Mediqi shall be compensated based on the number of patients personally consulted or reviewed.

Mediqi operates as an intermediary platform, facilitating connections between patients and healthcare professionals. To support secure and efficient financial transactions, all payments shall be processed via an approved third-party payment processor.

A service fee equivalent to 15% of the healthcare professional's set consultation fee shall be deducted to cover payment processing, platform maintenance, and website and application management costs.

Following completion of services, payments will be subject to account reconciliation. Healthcare professionals should allow up to 48 hours for reconciliation, during which time funds may not yet be visible in their account.

6. Continuous Professional Development

All staff members are expected to:

  • Engage in ongoing learning and skill enhancement.
  • Attend mandatory trainings, reviews, and quality improvement sessions.
  • Maintain licenses, certifications, and professional competence.

7. Opportunities for Collaboration

Mediq-I. Health welcomes staff contributions that align with our mission. If you have business ideas, innovations, or proposals for collaboration, we encourage open discussion and strategic partnership opportunities.

8. Agreement & Acknowledgment

By signing this agreement, I acknowledge that I have read and understood the terms. I agree to uphold Mediq-I. Health's values and standards, maintain professionalism, and contribute positively to the organization's goals.